Privacy Policy

EDUCONECX (EDUCONECX LLC) is an online school based in Florida, USA, serving learners around the world.

Our Services

• The English Academy (English from Level A0) and English Practice
• The Institute: online business, Python and AI
• Preparation for call center and customer service work
• Coach Olivia, an AI speaking coach (Practice Room)
• The Library
• Social Practice: speaking practice with other learners
• PORTAL 101 live quizzes
• Monthly plans and e-mails about your account and your learning

• Identity and profile: first and last name, profile photo (if you add one), short biography (if you write one)
• Contact: e-mail address; phone number and postal address only if you give them
• Account and plan: preferred language, your plan, payment history (never your card number)
• Learning: lessons opened, videos watched, activity scores, stars and level badges
• Coach Olivia: when your sessions start and end and the minutes used
• Social Practice: your acceptance of the rules, your availability, invitations, sessions (with whom and when), reports and blocks
• Technical: IP address, browser and device type, pages visited
• Messages: what you send us through the contact form or by e-mail

• To provide the service you asked for: your account, lessons, progress, plans, payments, Coach Olivia and Social Practice
• To keep people safe: the 18+ rule, reports and blocks in Social Practice, and protection against fraud
• To improve EDUCONECX: understanding how the site is used
• With your consent: news and offers by e-mail
• When the law requires it: accounting and legal obligations

We share personal data only with the services we need to run EDUCONECX:

• Stripe, Inc. processes payments (card details go directly to Stripe)
• LiveAvatar / HeyGen provides Coach Olivia's video avatar and voice during your session
• Daily provides the voice rooms of Social Practice
• Our hosting and e-mail providers store the site and send our e-mails
• Authorities when the law requires it

During a session with Coach Olivia, what you say is sent to the AI service so that Olivia can answer you. EDUCONECX keeps the start and end of each session to count your minutes.

• Social Practice is open only to users aged 18 or over who accept the community rules
• Practice rooms are voice rooms; EDUCONECX does not record them
• You choose when you are available and whom you practise with
• You can report or block anyone; reports are reviewed by EDUCONECX

Depending on where you live (for example under the GDPR or the CCPA), you can:

• Ask for a copy of your personal data
• Correct inaccurate data (most of it directly in My profile)
• Ask us to delete your data
• Object to, or ask us to limit, some uses
• Withdraw your consent to marketing e-mails at any time
• Complain to a data protection authority

• The site uses encrypted connections (HTTPS)
• Passwords are stored in hashed form, never in plain text
• Access to personal data is limited to authorised people
• Card payments are handled by Stripe

You must be at least 13 years old to create an account. Users under 18 need the consent of a parent or guardian. Social Practice is for adults only (18+). If you believe a child under 13 has given us personal data, contact us and we will delete it.

EDUCONECX serves learners in many countries. Your data may be processed in the United States and in the countries where our service providers operate, with the protections those providers offer.

We use the cookies needed to keep you signed in, to remember your language and to protect forms. Payment pages use Stripe's cookies.

We keep your data while your account is open. You can ask us to delete your account and data at any time; we keep payment records as long as the law requires.

We send e-mails about your account (receipts, plan renewal, password). We send news and offers only if you agree, and every such e-mail lets you stop them.

We may update this policy when our services change. The date at the top shows the latest version.

For any question about this policy, or to use your rights, contact us: