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General Questions

What is EDUCONECX?

EDUCONECX is an online school. The English Academy teaches English from Level A0, one short lesson at a time; English Practice is for learners who already have the basics; the Institute teaches skills for work and business: online stores (Amazon, eBay, Walmart), Python and AI. We also prepare learners for call center work.

How do I get started?

Create your free account. The Get started page shows each service and how it works. Then choose the plan that fits you and open your first lesson.

What do the plans include?

Academy, $8 a month: the English Academy, the Library and Social Practice. Academy + Institute, $12 a month: the same, plus the Institute and 15 minutes a month with Coach Olivia. Premium, $22 a month: everything, including English Practice and 15 minutes a month with Coach Olivia.

How does my plan renew? Can I cancel?

Plans are monthly and renew automatically every month until you cancel. You can cancel at any time from the Plans page: there is no next payment, and you keep access until the end of the month you paid.

Can I get a refund?

No. Once a payment is made, it is not refunded. You can cancel at any time to stop the next payment. See our Refund Policy.

Which payment methods are accepted?

Payments are made by card through Stripe, a secure payment service. EDUCONECX never sees or stores your card number.

Which devices can I use?

Your phone, tablet or computer, with an internet connection. For Coach Olivia and Social Practice, allow your microphone.

More Information

Who is Coach Olivia?

Coach Olivia is an AI speaking coach in the Practice Room, open 24/7. The $12 and $22 plans include 15 minutes a month. You can buy more minutes at any time: 10 minutes for $5, 30 minutes for $15, 60 minutes for $30.

What is a valid lesson?

A lesson is valid when you reach 70 out of 100 in its activities. Valid lessons give you stars, and every valid lesson of a level gives you that level's badge.

In which languages?

The lesson explanations are in English, French and Spanish, and the site is available in all three languages. Institute courses are in English, French or Spanish.

What is in the Library?

Learn, where you find your Academy courses, and 9 sections to keep learning: e-books, audiobooks, podcasts, listening, English through news, music, documentaries, flashcards and grammar.

What is Social Practice?

Social Practice lets you practise short scenes by voice with other learners, on the lesson you are studying. It is for adults (18+), it follows community rules, and you can report or block anyone at any time.

What is PORTAL 101?

We organise paid live quizzes on our social media accounts, where players can win $50, $100, up to $1,000. One account per person, no cheating tools, be respectful, and the host's decisions are final.

Does EDUCONECX offer call center preparation?

Yes. Next to our English courses, EDUCONECX prepares learners for customer service and call center work. Write to contact@educonecx.com for details.

How can I contact support?

Write to contact@educonecx.com. We usually answer within 1 to 2 business days.

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Quick Help Topics

What is EDUCONECX?

Getting Started

Payments

Contact Support

Refund Policy

Plans

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